Purchasing an SSL certificate to use with the HireTrack NX Integration Service

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    Keith Boreham

    I purchased one of these certificates from the SSL Store last June. It will expire this June, and I'm trying to figure out what I need to do in order to renew the certificate. My hosting company is Bluehost, and their site says that it will renew via AutoSSL automatically. However, when I speak to their customer service, they basically say yes, no, yes, no, yes, no, yes, no, yes. So now I'm really confused. They point to the fact that it is a 3rd party certificate as one reason why it won't. They also say that since it isn't pointed to their IP (the A-Record reroute needed for Zapier), it won't renew. But then in the same breath, they also say that AutoSSL will renew it automatically. Does anyone up here have any insight on this?

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    Chad Carpenter

    Keith Boreham The process will vary based on the vendor from whom you purchased the certificate. You will likely get a renewal email from the CA (Certificate Authority) starting one month out from when your cert expires. This should have the exact instructions on how to renew.  It will not auto-renew, that you can be certain.

    If the certificate was in use on a Bluehost server and protecting something within their ecosystem (such as a website hosted by them) then autorenewal could be possible.  However, that is not the case and you are using the certificate on third-party software (HireTrack) and there is no auto-renew feature built into HireTrack. 

    The steps to renew should be minimal and may consist of clicking a link on an email the CA sends you, and verifying your identity on their website, and then download the new copy of your certificate with a new expiry date. Then you would need to swap out the CRT file on the machine running the HireTrack integration server. 

    Hope this gives you some more information and insight into the process. 

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    Keith Boreham

    That is precisely the explanation I was looking for. Thanks Chad!

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